Support Requests

New request

Requests are handled in this order: clients with dedicated support, then clients with a basic agreement, and finally requests without an agreement. Clients with an agreement are billed according to it; work without a service agreement is quoted at EUR 52 net/hour (we confirm the scope and cost before starting).

Check request status

Enter the request number and the e-mail address used when submitting it.

Remote assistance (AnyDesk)

Scheduled a remote session with us? Download AnyDesk - no installation needed, just run it.

  1. Download and run AnyDesk
  2. Give us the 9-digit code from your screen (by phone or in your request)
  3. Accept the connection - you see everything we do
Download for WindowsDownload for Mac