We take over the role of an IT department for your online store, website and business systems: servers, updates, monitoring, backups and integrations in one place, with one account manager. Remote, with response times written into an SLA.
You don't need to hire a full-time IT specialist. We take over the role of an IT department: infrastructure, store, integrations and campaigns in one place, with one account manager who knows your company and its systems.
We handle requests remotely, usually starting within 1-2 business hours (Central European Time). In a maintenance subscription, response times are written into the agreement (SLA).
We work through secure remote access and your hosting panel, so most issues are fixed without waiting for a visit.
For companies in Poland within 100 km of our office in Kalisz we also come on site, within 24-48 hours.
Ongoing care for IT, store and campaigns. One account manager, scope and pool of hours set in the agreement.
Infrastructure, systems and store under one maintenance agreement
We take over the role of an IT department: infrastructure, store, integrations and campaigns (SEO and Google Ads) in one place, with one account manager who knows your processes.
We manage servers, hosting and domains: Nginx, Apache, SSL certificates, backups, uptime and performance monitoring.
We connect the store with your ERP, marketplaces and carriers: stock, price and order synchronization through APIs.
We keep WordPress, WooCommerce and PrestaShop installations up to date and secure, and fix what your team reports.
We implement helpdesk solutions for your company or become your technical support department for employees and customers.
We automate repetitive work: retyping orders, reports, document flow and notifications, by connecting systems through APIs.
Rebuilds and system changes in running businesses, with no data loss and no downtime
GOK Polska
A technical audit first, then the Oxygen page builder and 16 of 21 plugins replaced with a custom theme. The server now responds in 0.04-0.13 s instead of 0.9-1.3 s, and products, data sheets and SEO metadata stayed untouched.
See the project: GOK PolskaRMC Baltic
A new store with a catalogue of over 25 thousand OE parts, built on a copy of production and switched over with no data migration and no page address changed. The home page now loads in 0.21 s instead of 4.5 s.
See the project: RMC BalticFrom request to a solved problem, in four steps
Call, email or fill out the form. Describe the problem - the more details, the better.
We analyze the request and propose a solution. Often at this stage we already know whether remote support will be enough.
We connect remotely (on site only in Poland). We solve the problem and test that everything works correctly.
We invoice after the work is done. Transparent rates, no hidden costs. Payment by bank transfer or cash.
Different cooperation models tailored to your needs
For one-off interventions
Ongoing IT support
Implementations and migrations
* Prices are net, excluding VAT. On-site support is available only in Poland, within 100 km of Kalisz.
Answers to the most common questions about working with us.
Online stores, company websites and business systems: servers and hosting, updates and security patches, monitoring, backups, integrations with ERP, marketplaces and carriers, and day-to-day fixes reported by your team.
We usually start remote work within 1-2 business hours (Central European Time) of a request. In a maintenance subscription, response times are written into the agreement (SLA).
We connect stores with ERP systems through their APIs, including Subiekt and Comarch Optima on the Polish market. We also integrate with BaseLinker, and when it is no longer enough, we build a custom integration hub inside the store.
Yes. We take over the role of an IT department: infrastructure, store, integrations and campaigns in one place, with one account manager. The scope, the pool of hours and response times are set out in the subscription agreement.
Hourly billing: €52 net per hour. In a subscription with a pool of hours the rate is €47 net (a 10% discount for ongoing cooperation). Larger implementations are quoted per project. We invoice after the work is done.
Only in Poland, for companies within 100 km of our office in Kalisz. Everything else, including all clients outside Poland, is handled remotely.
Describe your problem or need. We reply within 24 business hours and propose a solution.
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